Hey there, friend. Let’s talk about something that can really throw a wrench into your day—power or gas outages. Whether it’s a storm rolling through or some unforeseen issue, being prepared and knowing what to do can make all the difference. In this guide, we’ll walk you through everything you need to know about reporting outages, understanding how Eversource restores service, and staying informed with alerts. Plus, we’ll dive into how to use the outage map so you can keep tabs on what’s happening in your area and beyond.

How to Report a Power or Gas Outage

Alright, let’s start with the basics. If your power goes out, the first thing you want to do is check your breaker box. Sometimes, the issue isn’t with the utility company but rather a tripped breaker in your home. Once you’ve confirmed that everything looks good on your end, it’s time to report the outage. When you call Eversource, they’ll need some key details from you, like your account number or phone number associated with the address. If the outage turns out to be due to a tripped breaker, keep in mind that members might be responsible for a trip charge. But don’t worry—Eversource has a clear process to get things back up and running as quickly as possible.

Understanding the Restoration Process

Let’s break down how Eversource handles outages. When severe weather hits or equipment gets damaged, power can go out. We get it—it’s not fun being in the dark. That’s why Eversource follows a defined restoration process to get everyone back online safely and efficiently. They prioritize critical infrastructure like hospitals and emergency services before moving on to residential areas. It’s a methodical approach to ensure no one is left behind. And if the outage lasts more than 120 hours due to a qualifying storm, customers might even receive a $25 bill credit for each 24-hour period after 96 hours without power. Not bad, right?

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Staying Informed with Alerts

One of the best ways to stay on top of outages is by signing up for alerts. These notifications are tailored to your specific address or any county and state you care about, so you’ll always know what’s going on. Plus, you can access the Eversource mobile app to report or check outages from your Apple or Android device. It’s super convenient and keeps you in the loop no matter where you are. Just remember, message and data rates may apply, and you can unsubscribe anytime by texting “STOP” to 23129. Need help? Text “HELP” to the same number.

Using the Eversource Outage Map

Now, let’s talk about the outage map. This interactive tool is a game-changer. It lets you view outage data by location, region, or town, giving you a comprehensive look at what’s happening in your area. You can zoom in and out, pan around, and even bookmark areas of interest. To change the map view, simply click or tap the map tools section of the tool panel and select your preferred option from the dropdown list. The map also includes a weather overlay, which helps you understand how current conditions might be affecting power lines. Icons on the map represent individual outage locations or groups of outage locations, making it easy to see the big picture.

Real-Life Examples: Outages in Action

Let’s look at an example. Back in Kansas, winter weather caused widespread power outages. As of 4:17 p.m. on a particular Monday, several electric providers reported issues. Eversource was one of them, with around 14,000 customer outages reported at 10 a.m. Crews worked tirelessly to repair damaged poles and restore power. By 5 p.m., they had finished repairs, and town officials confirmed that power was almost fully restored. Situations like this highlight the importance of preparation and communication during storms. Eversource doesn’t just react to outages—they actively prepare for them by strengthening infrastructure and having emergency response plans in place.

What Causes Gas Outages?

While we’ve focused a lot on power outages, it’s worth noting that gas outages can happen too. These usually occur when gas lines are damaged or when work is being done in your area. If you’re going to experience a planned service interruption, Eversource will notify you ahead of time via mail or phone. They’ll provide the date, approximate time, and duration of the interruption so you can plan accordingly. It’s all about transparency and keeping customers informed.

Preparation is Key

Whether it’s severe weather or another issue affecting the grid, staying informed is crucial. Eversource offers plenty of resources to help you prepare for outages, including tips on assembling an emergency kit and keeping your family safe during power losses. You can access your residential account online to report outages, view updates, and more. And if you’re curious about what’s causing outages in real-time, the outage map is your go-to source. It’s updated regularly to reflect the most recent data, ensuring you have the latest information at your fingertips.

So there you have it, folks. A comprehensive guide to handling power and gas outages. Remember, preparation and communication are key. Stay informed, sign up for alerts, and don’t hesitate to reach out to Eversource if you need assistance. Together, we can weather any storm that comes our way. Stay safe out there!